Frequently asked questions
Frequently asked questions - product
- 1. Are Ambasz cosmetics 100% natural?
All ingredients in our cosmetics are natural, of natural origin or identical to the natural ones found in nature. The raw materials used in the production of our cosmetics come from controlled, ecological crops without the use of GMOs, pesticides and other chemicals.
- 2. Can Ambasz cosmetics cause allergies or irritation?
There is no general rule for our main active ingredient, essential oils. The potentially allergenic ingredients are listed at the end of our creams (they are essential oil ingredients, not substances added to the cosmetic formula). The concentration of oils in our creams is 2% - this concentration is considered both effective and safe. Our many years of experience show that oils in a safe concentration have a very low allergenic potential. If you have any doubts about a potential allergy, you can order samples of our creams.
3. For people at what age are Ambasz cosmetics intended?
We focus on creating solutions tailored to the needs of the skin, our creams effectively care for both young and mature skin thanks to a wide spectrum of action.
4. Are Ambasz cosmetics tested on animals?
No, Ambasz creams are produced in Poland, and the European Union law prohibits animal testing of any cosmetics and ingredients used in their production (Regulation of the European Parliament and of the Council (EC) No. 1223/2009 of November 30, 2009 on cosmetic products).
5. Is palm oil used in the production of Ambasz cosmetics?
No, our creams do not contain palm oil.
6. Are Ambasz cosmetics vegan?
Our cosmetics are suitable for vegetarians, not vegans. Our creams contain organic beeswax.
7. Is Ambasz a Polish brand?
Yes, we are a Polish brand.
8. Are Ambasz products only for women?
Ambasz creams are intended for all those who want to take care of their skin.
9. Should Ambasz products be kept in the refrigerator?
There is no such necessity. For the production of our creams, we use selected essential oils that effectively conserve our creams; for complete safety, we also add the minimum effective amount of natural, delicate preservatives.
10. What is the expiry date of Ambasz products?
The minimum expiry date of our creams is 2 years from the date of production.
11. Where do the raw materials in our cosmetics come from?
We use selected raw materials from trusted suppliers.
12. Does it make sense to apply a thick layer of cream to the skin to enhance its effects?
It depends on the needs of the skin, but Ambasz creams have a high concentration of active ingredients, and their recipes are created to ensure optimal results when using small amounts of the cosmetic.
13. Can the same cream produced in different series differ from each other?
Yes, our cosmetics may have a slightly changed color / texture / smell depending on which series they come from. In production, we use natural ingredients that are susceptible to changes resulting, for example, from the degree of sunlight in a given season.
Frequently asked questions - technical
- 1. How to place an order?
To place an order, select the product (s) and add them to the basket. During the promotion, enter the promotional code and press the button: activate code. Then go to "I'm going to checkout". Once on the cart page, follow the instructions on the page. You can place an order as a quick purchase or by logging into your account. Provide all address details, then select the payment method and delivery method of the order. Read the regulations, you can find them here: https://www.ambasz.pl/regulamin/ . Then click "accept data processing" and then: "I'm going to checkout". If you choose to pay via the DotPay system, you will be redirected to the website to finalize the transaction. As soon as your order appears in our system, you will receive an automatic e-mail. If you choose to pay by bank transfer, you will receive instructions to the e-mail address provided earlier.
2. Can I order samples?
To order samples, send an email to: email@example.com . Enter your skin type - we will help you choose the right product or write what specific cream you want to test. After payment, we will send you cream samples. The sample fee is PLN 15.00 (courier costs). We will provide the data for the transfer by e-mail.
3. How do I pay for my order?
When placing an order, you can pay via the DotPay electronic payment service, by bank transfer or courier upon receipt of the order.
4. What messages will I receive after placing my order?
You will receive a message to the previously provided e-mail address with the number of products ordered, the amount and data for the transfer (if you have chosen this option).
5. Can I return my order?
You can return the order as part of withdrawal from a distance contract. You can download the withdrawal form here: https://www.ambasz.pl/formularze/
6. How do I change the data in my account?
To change the data, just log in to the customer panel. In the Personal data tab, you can edit your data and save the changes.
7. I'm having technical problems
In case of technical problems, please contact us by writing an email to: firstname.lastname@example.org . Remember to include a screenshot of the error message when sending it.
8. What is the delivery cost?
We offer a wide range of couriers. After selecting the product, you will be redirected to the courier option (courier or cash on delivery). The courier costs from PLN 12.89 in Poland.
9. How can I track my order?
If you want to track your parcel, send us a message to the e-mail address email@example.com with a request to send a link so that you can track the parcel.
10. What is the order delivery time?
Standard shipping takes 2 to 4 business days.
11. Can I change my delivery address after placing my order?
If you want to change your address after placing your order, please send an email to: firstname.lastname@example.org . We will try to change the delivery address depending on the level of advancement of the shipment.
12. I have received an incorrect order - what can I do?
If you have received an incorrect or damaged order, please contact us: email@example.com . In order for your complaint to be dealt with correctly and quickly, provide all the data that was used when placing the order (name, surname and parcel number), as well as photos of the received parcel.
13. I have received a defective product - how can I file a complaint?
14. How can I use the discount code?
After selecting the product and adding it to the cart, a window will appear in which you can enter the discount code.
15. Can I return or exchange my order / cream?
You can return the order as part of withdrawal from a distance contract. You can download the required form here: https://www.ambasz.pl/formularze/ .
16. Can I order Ambasz products abroad?
Of course yes. When choosing a courier, it is possible to order a courier with foreign delivery.